Important notice
We only collect information that helps us prepare quotes, coordinate bookings, support customers, and meet legal or operational obligations linked to moving and transport services.
Section 1
What information do we collect?
We may request personal details such as your name, phone number, email address, suburb or address details, and the booking-related information needed to prepare quotes or help coordinate a move.
Depending on the service, we may also collect logistics information such as pickup and delivery locations, vehicle details, inventory notes, access notes, timing preferences, and special handling requirements.
From time to time we may invite customers to provide feedback about the quoting or booking process. Participation is optional and is used to improve the service, not as a condition of booking.
Section 3
How do we use and disclose information?
We may use personal information to:
- support quote, booking, and customer service processes
- coordinate logistics, scheduling, and service delivery
- send service updates or marketing communications you have opted in to receive
- meet legal, compliance, regulatory, or fraud-prevention obligations
Sharing information with us is voluntary, but if requested details are not provided we may be unable to give an accurate quote or deliver the full benefit of our services.
We do not sell your personal information.
Section 4
Security and retention
We take reasonable steps to keep personal information accurate, current, and secure. While no online transmission can be guaranteed as completely risk-free, we use reasonable safeguards to protect the systems and partners involved in quote handling, bookings, and customer support.
When personal information is no longer required, we securely destroy or de-identify it unless we are required to retain it for a longer period by law or for legitimate operational record-keeping.
Section 5
Access, corrections and unsubscribing
You may request access to personal information we hold about you by emailing hello@example.com.
If any information we hold is inaccurate, incomplete, or out of date, we will take reasonable steps to correct it once notified.
If you no longer wish to receive marketing communications, you can unsubscribe using the link in the email or contact us directly.
Section 6
Updates to this policy
We may update this policy from time to time to reflect operational, legal, or regulatory changes. Where practical, significant changes will be reflected on this page and the revision date above will be updated.
Section 7
Contact and further information
Questions about this policy can be directed to hello@example.com or through our contact page.
To learn more about privacy rights in Australia, visit the Office of the Australian Information Commissioner .