---
title: "Privacy Policy | Discount Backloading"
canonical: "https://discountbackloading.com.au/privacy/"
updatedDate: 2026-04-16
description: "How Discount Backloading collects, uses, stores, and protects personal information for quotes, bookings, and customer support."
tags: [privacy, customer data, legal]
---

# Privacy Policy

## What information do we collect?

We may request personal details such as your name, phone number, email address, suburb or address details, and the booking-related information needed to prepare quotes or help coordinate a move.

Depending on the service, we may also collect logistics information such as pickup and delivery locations, vehicle details, inventory notes, access notes, timing preferences, and special handling requirements.

## Cookies and website usage

Discount Backloading may use cookies and similar tools to remember preferences, improve site performance, and better understand how visitors use the website.

Cookies do not automatically identify you personally, but they may make return visits more convenient and help us improve the customer journey.

## How do we use and disclose information?

- support quote, booking, and customer service processes
- coordinate logistics, scheduling, and service delivery
- send service updates or marketing communications you have opted in to receive
- meet legal, compliance, regulatory, or fraud-prevention obligations

We do not sell your personal information.

## Security and retention

We take reasonable steps to keep personal information accurate, current, and secure. When personal information is no longer required, we securely destroy or de-identify it unless we are required to retain it for a longer period by law.

## Access, corrections and unsubscribing

You may request access to personal information we hold about you by contacting our team through the canonical support pathways listed on the site.